Now Hiring - Associate Membership Specialist in Moline, IL

Associate Membership Specialist

About ARA

American Rental Association (ARA) is the largest international trade association for owners of equipment and event rental operations and manufacturers and suppliers of rental equipment. The current membership includes more than 11,000 rental operations and more than 1,000 manufacturers and suppliers across the globe. Within our member groups, we partner with a wide range of small businesses and larger Fortune 500 organizations such as John Deere, Sunbelt Rentals, CAT, United Rentals, and others.

As a mission-based trade organization, we are in the business of taking care of the members we serve. We do this by working collectively to address common industry challenges and working tirelessly to provide value to all of our members. While each department has a different focus, we are all committed to making a difference.

What You’ll Do

We have an exciting opportunity for an Associate Membership Specialist to join our Association Services team! In this position, you’ll be part of a team that successfully grows and retains our associate membership base and increases engagement by building valuable, long-term relationships with our associate members.

The ideal candidate will have a strong desire to help others and be able to sell the value of products and services to existing and prospective associate members. We will look to you to provide superior member service with a personal, professional touch.

In addition, you'll

• Support the Association's industry suppliers and associate members, by successfully managing the relationship to ensure alignment with our organization’s mission and purpose
• Prospect for new associate members and be able to articulate member benefits to prospective members, thinking through how each benefit could match up with their specific needs
• Deliver excellent service and foster relationships with Associate Members and Independent Manufacturer Representative members to reinforce engagement and aid retention efforts, and expand services reach to existing associate members
• Assist with the collection, administration, tracking, and reporting of associate member company data, process memberships and renewals, and maintain records and related data in a timely manner
• Support and coordinate with other Member Service Teams / Programs on related offerings, products, and member programs
• Participate in staff meetings and interact with all departments as required to reach the goals of the Association Services department
• Perform other related duties as required and assigned

NOTE: This job posting is not intended to be all-inclusive. The employee may perform other related duties as needed to meet the ongoing needs of the organization that will be reviewed and agreed upon with mutual acceptance before implementation.

Education / Experience

• High school degree or higher with a minimum of 3 years' work experience
• 1 year experience in sales or recruitment of new members and the retention of existing members, clients, or customer accounts
• 1-3 years professional work experience in membership, member engagement, committee support or a combination, preferably in a nonprofit or association environment
• Knowledge and previous use of customer relationship management (CRM) database (such as Salesforce or similar). Previous experience in Association Management Systems preferred.
• Be self-motivated with good organizational skills
• Excellent written, oral and interpersonal communication skills
• Reliable, flexible team player who works well with others
• Demonstrated ability to work on multiple tasks simultaneously, and to meet deadlines

Our HEART Values

• Honesty is demonstrated by what we say and by what we do. We do the right thing because it is right.
• Excellence in supporting our members and providing best in class resources & services. We always bring our best.
• Accountability to our members, our community and to each other. We work together to make good things happen for other people.
• Resilience requires being ready for anything. We have a culture of continuous improvement, and we support our member community with a sense of passion and purpose.
• Teamwork starts by caring about those we work with and those we serve. We strive to help others above all else.

What We Offer You

We offer a competitive compensation and benefits package that includes health (medical), dental, vision, life insurance, short-term disability, long-term disability and 401(k) Plan with employer match. Our employee health/wellness package includes a range of programs and resources designed to support your physical, financial, and social well-being.

• Vacation (PTO): 3 weeks (120 hours per year)
• 8 observed holidays
• Community service participation
• Professional development and a supportive atmosphere for learning
• Tuition reimbursement programs
• Hybrid-work opportunities and summer flexible schedules
• Managers who value input from the team members
• Wellness programs including annual gym membership reimbursement and a comprehensive Employee Assistance Program ("EAP") that offers a wide range of mental-health, financial and family related resources
• Parental leave to better support our team members' growing families
• A CEO with a brilliant vision

To learn more about ARA please go to: [please apply online] Rental Association (ARA) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. ARA makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Work Hours
40-Hour Work Week – Full Time; Monday through Friday, 8:00 am – 5:00 pm

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Moline, IL 61265: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Member Services: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: Hybrid remote in Moline, IL 61265